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Reading Buses privacy policy for website

We are extremely serious about your privacy and safety when visiting the Reading Buses website. This Privacy Policy outlines what information we collect about you and how it is subsequently used. We will never use your details for anything other than stated in this policy or our Terms and Conditions. In this policy, we also let you know about the security you can expect whilst browsing our sites as well as when making a purchase from us online.

1. What information do you collect about me?

To enhance your experience on our website and to provide some of our services to you, we must collect certain personal information. We do not sell your information or use it for anything other than the purpose it was intended. We will only ever ask for information from you that is necessary to allow us to provide the service that you have requested. Reading Buses is registered under the Data Protection Act 1998 and we adhere to all guidelines set out in this act.
Below is a list of what information we collect from you and how it is used.

Contact us - query:

Although the information requested on this form is mandatory, it is only used to help us answer your query more effectively. Any information provided by you is used purely to allow us to re-contact you and/or to allow us to investigate and resolve your query. Your information is stored on a secure server provided by JMEZ Media and is not used for any other purpose. You will not be contacted by us or any of our affiliated organisations other than to discuss your original query. Using this form will not enter you into any database, marketing or otherwise. Your information is no longer used after this query has been closed unless you have specifically indicated otherwise to us.

Join us - newsletter:

The join us page on our website has a link through to our shop website to allow you to sign up and receive our newsletter (normally sent monthly). For this, we ask for your details including an email address, your name and your address amongst other details. From time-to-time, we also may contact you using this email with special offers or information about our services such as route changes or weather alerts so that you can plan your journey better. You can unsubscribe from these newsletters and alerts at anytime by clicking the link within the email or newsletter. This will automatically unsubscribe you from this database. When you unsubscribe, your email address should be deleted from our 'send' database immediately.
For full information about newsletters, please see section 5 'Reading Buses newsletters.'

Online shop - Product purchase:

To purchase and top-up a smartcard online, you will need to register an account with us. This account is used to ensure that all your details are correct and to allow you to easily manage multiple cards on one account. You can also easily update your contact details.
When you click the link on our online shop page, www.reading-busesshop.co.uk, a new secure browser window will open to begin your transaction. We use a third party website provided by Unicard to provide you with your product. Unicard own and manage our smartcards and the system that runs them and will only use data to provide you with the requested product. Once you have purchased your first smartcard, you can create an online account with us which will then allow you to top-up that card online as well as purchase and top-up other cards under one account. To create an account, you will need the long number on the back of your card and the postcode that you used when purchasing it.
All the information that you provide is stored on secure servers by Unicard. They will not share these details with any other third party.
The data we collect in this process is your:

  • Name
  • Date of Birth
  • Address
  • Contact Number
  • Email address

For the security of your account and to stop people accessing your personal details, we also ask you to choose a password of more than 8 characters.
There are tick boxes within your account and on the registration screen that will either opt you in or out of receiving marketing information, offers and other such information as indicated by our terms of conditions. You can unsubscribe from these by either updating your information through the ‘my account’€™ page or by clicking the unsubscribe link within the newsletters or emails. Please note that the newsletters are separate from the ‘information update’€™ emails. To ensure that you are fully unsubscribed, you should update your preferences within the ‘my account’ page.
We will never pass on any of the above details to any third party outside of what is necessary to complete your transaction. Any company that is provided with your details is done so purely to provide the services to complete your transaction. They will not use, store, or pass on your data to any other company.
As the smartcard card issuers Unicard have full access to your data to help with various processes to manage your account and products, but have no access or visibility of your payment details.
After you have selected a product and proceeded to the payment screen, you will be asked for your credit or debit card details. These details are not stored after the transaction has been made and verified.
Your credit or debit card information is necessary for purchase and delivery. Please note that this card information is not stored beyond the period of transaction. For more information on the safety of your payment details, please see section 3 ‘Are my card details safe? How secure is your site?’

2. What are Cookies? What is the new legislation on them? Do you use cookies?

Cookies are little tags stored within your browser and allow us to identify how you move through the site. They can include a unique identifier that is stored on your computer’s hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a web site to access the cookies it has already sent to you, not information sent to you by other sites.
This is common practice online as it allows sites to track what their users are doing on their own sites, such as most popular pages, products or to see how many people have visited that month. Cookies also record information about your online preferences. This can be for remembering forms or that you have ticked an acceptance box on a previous screen. You can set your computer to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time.
If you choose not to accept cookies, the order process on either or both of our websites will not work and some other personalised experiences will be unavailable to you. This means that you may not be able to take full advantage of all of the features available.
Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences. If you have set your computer to reject cookies you can still browse this website anonymously until such time as you wish to register for any services. For further information on cookies please visit www.aboutcookies.org - (Opens in a new window).

New EU legislation came into effect at the end of 31 May 2012 to change the way that a company uses cookies. Previously, a website only had to let you know somewhere on the site, usually in its privacy policy or terms and conditions, that they were going to use a cookie to track your data. The new legislation means that websites now have to ask your permission explicitly if they want to use cookies outside of what is deemed ‘strictly necessary’. ‘Strictly necessary’€™ covers situations such as if you fill in a form, you would expect the website to remember what you had filled in when you went to the next page. Most sites will highlight their cookie use when you first land on them. As we feel that our cookie use falls under the ‘strictly necessary’€™ category of usage, Reading Buses only highlight our policy in this section as we do not use any data collected for advertising purposes.
When you proceed to the purchasing pages provided by Unicard, cookies will be used to log the session id for the login -€“ this is a standard practice around the web and will allow the website to function correctly. We do not collect or use any other data without your consent.
By continued use of our website, you consent to our use of cookies as list in this policy and our privacy policy.

3. Are my card details safe? How secure is your site?

We use high grade encryption to collect your credit card information. The authenticity of this site is verified by DigiCert Systems and our SSL certificate for the site is provided by GoDaddy.com. The payment gateway is provided by CreditCall, a trusted payment gateway. The merchant services provider is Elavon UK, who will contact your bank or building society to authenticate your card and collect payment on our behalf. Reading Buses and all other companies involved in the payment process do not see, store or have access to any of your credit or debit card details.
We take your privacy and security very seriously. We use high grade encryption to collect your credit card information. The authenticity of this site is verified by DigiCert Systems. The payment gateway is provided by CreditCall, a trusted payment gateway. The merchant services provider is Elavon UK, who will contact your bank or building society to authenticate your card and collect payment on our behalf. Your payment will be clearly marked on your statement as belonging to us.

Any page that requires you to submit sensitive data (such as your credit or debit card details), will be a secure webpage. This can be checked by the web address changing from http:// to https:// and a padlock appearing at the bottom of your browser window.
All systems used within these transactions are rigorously tested and comply with current EU law. 

If you have any queries about any of our security, safety and privacy measures then please email us at customerservices@reading-buses.co.uk

4. What is Reading Buses Rewards?

Reading Buses Rewards is our new scheme to help give you more from your simplyBus smartcard. This scheme is split into parts, both of which are run by partner organisations on our behalf.

Reward Your World

Reward Your World is a points based rewards scheme that allows you to collect points through your purchases that you can then exchange for money off products including your online simplyBus top-ups! When you sign up to Reading Buses Rewards on the Reading Buses websites, we send your name, email address and post code to Reward Your World via a secure API to allow them to pre-register your account. You will then receive an email with a link that directs you to their website to complete your registration.

All your details are held securely and Reward Your World will not sell or pass on your details to any third party company without your consent.
For full details on Reward Your World visit www.rewardyourworld.com

MoLo rewards

When you purchase a simplyBus smarcard, we send your card number, account number and chip number to MoLo rewards to allow them to register it to their database. None of you personal details are shared with MoLo rewards. This then enable you to gain discounts and offers around Reading retailer involved in the MoLo rewards scheme via e-coupons that are activated by your smartcard.
For full details on MoLo rewards and for the full list of offers visit www.molorewards.co.uk

5. Reading Buses newsletters

Once you have ticked the box to receive our newsletters and alerts, your details will be entered into our senders database. You will then receive our newsletter at regular intervals (normally monthly but sometimes more often if there are special events or extreme weather conditions). We will not spam nor will we share your details with other users. Your email address is used through a system provided by Appius using DotMailer. Email addresses are stored on secure servers and not shared with any other party.

Whilst subscribed, you consent to being sent email and communications from Reading Buses. We will not pass your email or name on to any other parties outside of our organisation unless authorised by you as part of Reading Buses Rewards (see section 4). You will remain subscribed to our list until you have unsubscribed using the links in the email or the ‘my account’ section, you specify to us in writing or via telephone and we can verify that you are the account holder or, occasionally, if we are alerted to a deactivation of the email account.

If you ever receive an email from us in error or after you have unsubscribed, please contact our customer services team straight away so we can investigate the reasons behind this and rectify the mistake.